Cookie Consent

Cookie Consent Banners: Good vs. Bad Examples

Abhinav 9 min read0 comments

Introduction

Have you ever found yourself in a situation where upon landing on a website you need to wrestle with a pop-up in order to get access to just one article? This is the type of banner you hate. What about clicking “Reject” and moving on in less than 2 seconds without giving it a second thought? This is the type of banner you love.

I’ve put much effort into analyzing such banners, auditing them for my clients, trying different industries and seeing how they cope with making the same choice. It turns out that there is a definite pattern in this. Good banners respect your time and choice. Poor ones do not have other options but to make you say yes.

Here is an easy to understand guide to understanding the difference between them, with examples, comparisons and the answers to the most frequently asked questions.

That’s the pop-up window that asks if the website can track your activities through the use of cookies, little bits of information that keep track of things such as your login details, your shopping cart, or the advertisements that you’ve clicked elsewhere.

If a website is based in the European Union, the United Kingdom, or somewhere like California, it’s legally obligated to ask permission before tracking anything more than what’s necessary. But just because something’s legally obligated to happen doesn’t mean it has to be annoying.

1. There are two equally sized buttons labeled “Accept” and “Reject” next to each other; both buttons carry equal weight in terms of color and visibility. After choosing one option, the banner will disappear, and you’ll be free to continue browsing the website. No maze, no manipulative guilt, no need to read any extra lines in the fine print.

2. Instead of some abstract statement like “We use cookies to improve your user experience,” there should be an exact explanation of what this banner means: “We use cookies for analysis and advertising personalization. You may disable these features below.”

3. “Set it once” banner Once you’ve decided how you feel about cookies and made a choice, this decision will be remembered. The banner won’t keep appearing on each new page and each new visit that is the absolute minimum people would expect when making any setting choices.

4. Footer settings link A little link such as “Cookie Settings” or “Privacy Preferences” is kept in the footer all the time. Should you regret your acceptance of cookie tracking after six months, you won’t have to clean your browser history. Just click the link, and that’s it.

5. Layered banner One of the best solutions includes having a short first layer (“We use cookies – accept, reject, or customize”), and an advanced settings pane only when needed. It helps those users who need to decide quickly and those who need detailed settings, without making anyone go through the unnecessary steps.

1. The guilt-trip banner The “Accept All” button is large, prominent, and blue. The option to reject, on the other hand, is a small, grey text that goes something like “No thanks, I don’t want to save money.” The technique is even referred to by the design community as confirmshaming, which is quite accurate.

2. The maze banner Acceptance requires one click. Rejection entails opening a settings menu and clicking on ten different toggles to reject cookies one-by-one, and then finding a “Save Preferences” button somewhere in the bottom half of the screen. It’s an exercise in making rejection more difficult to achieve than acceptance.

3. The wall banner It isn’t possible to see anything from the website including the homepage until one accepts the cookies. There’s no preview and no access to a portion of the site before accepting cookies – all one sees is a locked interface. It’s known as a cookie wall, and has been deemed by several European regulators as not valid consent.

4. Repeat Offender Banner You don’t accept cookies, but they keep appearing on the banner on your next visit. And the one after that. In the end, people just get tired of seeing them and accept them out of exhaustion; that is exactly the result they were designed to yield.

5. Pre-Cheched Banner Check boxes for “marketing cookies” and “data sharing with third parties” are already checked by default even before you look at the screen. People would need to see them and uncheck them manually; however, it is unlikely that anyone would take this much effort, which is why this type of banner continues to exist.

6. Legalese Banner A long passage of compliance statements without any explanation. It means that if you need to get law education to understand the terms, then the banner has done nothing but fail at its sole purpose: to inform you.

Quick Comparison

What You SeeGood SignBad Sign
Accept vs Reject buttonsSame size, same visibilityAccept is huge, Reject is tiny or hidden
Clicks needed to say noOne clickMultiple menus and toggles
CheckboxesEmpty by defaultPre-checked for you
WordingPlain and specificVague, like “improve your experience”
RepeatsRemembers your choiceShows up again and again
Page accessYou can browse while decidingSite is fully blocked until you choose
Settings accessAlways available in footerBuried, hard to find, or missing entirely

It is not simply a question of aesthetics, but one of actual legal consequences. European regulators have levied fines against companies whose cookie banners have made “reject” harder to see or click than “accept”. This is not simply an incidental problem; this is the whole purpose of consent laws. When it takes five times the effort to reject something as it does to accept, then consent was never even remotely voluntary in the first place.

Putting the legal implications aside for a moment, banner design determines the first impression of a brand at its very core. A banner that respects the user’s choice, even if it isn’t the choice the company “wants”, creates some amount of goodwill before the customer has even read any other content on the website. A banner which coerces or tires out the user creates exactly the opposite impression; people will remember the experience, if not why they don’t trust the website.

Finally, there is also a business side to it. After redesigning their banners in response to regulatory pressure, companies tend to discover that consent rates do not plummet anywhere near as much as they feared.

  • A Simple List of Essentials If You’re Building a Banner Yourself
  • Here’s a list of essentials if you’re building a cookie banner on your site yourself:
  • Make sure that the “Accept” and “Reject” buttons are equally noticeable, in the same place, and require an equal amount of clicks.
  • Don’t write the explanation in legalese, but as if you’re speaking directly to the user.
  • Leave all unnecessary categories unchecked by default.
  • Include an options page link always accessible from somewhere consistent, like the bottom of the page.
  • Unless absolutely necessary, do not block access to the site entirely if the user doesn’t consent.
  • Remember the decision the user made, and don’t ask them again every time.

CONCLUSION

In addition to complying with the privacy rules, a properly designed cookie consent banner can also build trust among your visitors. Offering your users options, blocking any unnecessary cookies until consent is obtained, and maintaining consent information will make your website more in line with privacy laws such as the GDPR, CCPA/CPRA, and others. If you have any tracking cookies on your website for analytics, advertisements, or other purposes, then having a cookie consent solution can be beneficial for you.

Ready to Add a GDPR-Compliant Cookie Banner? 

Design your own GDPR-compliant cookie banner in minutes. Automatically block third-party cookies, get compliant user consent and be GDPR, CCPA, LGPD and other privacy laws compliant. Try it for free now.

1.Are cookie consent banners necessary for all websites?

 Not for all, but for quite a number of them. If your website has users who reside in countries that apply privacy regulations (EU, UK, and certain U.S. states), you most likely will need to seek consent for cookies which are not absolutely necessary for the website to operate (e.g., advertising and analytical).

2.What is the actual difference between “Accept All” and “Reject All”?


 “Accept All” implies the approval of all types of cookies, including tracking for ads and analysis on third-party websites. “Reject All” means blocking all types of cookies, except for those which are absolutely necessary for the website operation (such as the storage of the information about the shopping cart or the logged-in state).

3.Is it legal to use pre-checked consent checkboxes?

According to GDPR and other frameworks, no, this practice is viewed as invalid consent since the user did not actually make a choice. There were several instances when data protection authorities took measures against this specific practice.

4.Why are there banners popping up all the time despite me rejecting them?

 In many cases, it’s because of the way the website handles your choice of accepting or rejecting the cookies. At other times, it is because of the intention behind using banners to force people into submission. In any case, this practice is widely considered improper and often non-compliant.

5.Is it possible to use a website as normal while rejecting the cookies? 

Yes, as long as it is correctly designed. If you find it impossible to use it normally unless you accept the cookies, then the website is guilty of having a cookie wall which has faced regulatory scrutiny in several countries.

6.What is the absolute minimum a good cookie banner must have?

 It must feature an accept and a reject option of equal size, wording that is plain language and tells you what information is gathered, un-ticked boxes, and an easy way for you to review your options again in the future.

This article is provided for general information and does not constitute legal advice. Regulations change frequently — consult a qualified privacy professional for guidance specific to your business.

Written by

Abhinav

Data Privacy Writer at CookieLet | Covers GDPR, CCPA, Google Consent Mode, cookie consent, and website privacy compliance.

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